You don’t just want any ol’ customer-service job. No, you want to be a smashing success. In this fast-paced position, you’ll be the point of contact to answer merchant questions. You should be able to determine the best plan and proactively identify growth opportunities that will help the merchant’s business skyrocket. The ideal candidate will have an entrepreneurial flair, two-plus years of customer-service experience, and an inquiring mind to find solutions for specific issues.
Establishment of customer exclusivity: A list of customers and customer's details should be kept on a database for follow up and selected customers can be sent selected offers and promotions of deals related to the customer's previous buyer behaviour. This is effective in digital marketing as it allows organisations to build up loyalty over email.
Community Support Associate, Vimeo – ModSquad is looking for community support experts with great customer service experience. Responsibilities include answering tech support and customer service questions via email and chat, and identifying recurring customer issues, helping to solve them, and escalating them to others for review. Full-time, hiring in Oregon.