Tech City UK, the organisation that promotes the growth of the UK’s digital tech sector, offers the Digital Business Academy (DBA), a free online college covering a range of topics including marketing, entrepreneurship, product development and financials. The programme was recently redesigned into 56 bitesize courses that are optimised for mobile and take 15 minutes to complete. Students can choose the exact skills they want for their particular business goals.
The flip side of that being too broad is the way we talk about digital commerce, we really are trying to limit it and delineate away from e-commerce or physical products by talking about products and services that literally exist online. They’re marketed, sold, delivered, supported–everything is basically a digital-environment transaction. There’s a range here of stuff that qualifies as that.
The American workforce needs women, but neither the government nor most employers make it easy for mothers to actually work. The Organization of Economic Cooperation and Development analyzed maternity leave in 42 countries and found that the U.S. was the least generous of all the industrialized nations, guaranteeing no leave or pay. Bulgaria has the best policy with almost 59 weeks of paid leave. The International Labour Organization says that protecting expectant and nursing mothers from job discrimination is “a precondition for achieving genuine equality of opportunity,” yet workplace discrimination against mothers in the U.S. is rampant—from getting paid less than men to having a job offer rescinded because of a pregnancy.
Word of mouth communications and peer-to-peer dialogue often have a greater effect on customers, since they are not sent directly from the company and are therefore not planned. Customers are more likely to trust other customers’ experiences. Examples can be that social media users share food products and meal experiences highlighting certain brands and franchises. This was noted in a study on Instagram, where researchers observed that adolescent Instagram users' posted images of food-related experiences within their social networks, providing free advertising for the products.
Upselling is a sales technique where the salesperson encourages a more expensive purchase by a customer by persuading them to get an upgraded version of an item or to purchase add-ons. Remember our food processor example? That food processor could probably be best used with a book of recipes, which also can be purchased at the same company’s website.
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