Contrary to popular belief, there’s no down time. Hours go by and I realize I haven’t gotten up from my chair, or eaten or even used the bathroom. (Then there are those times I’ve muted my phone and urinated during meetings. Sorry, but when you got to go, you got to go!) And remember how I imagined I’d have lunch dates and gym escapades? It barely ever happens.
Your partner can also be a great source of support. When Samuelson's husband, a teacher, arrives home at 3:30 p.m., she relies on him to take over kid duty. He can ferry their two children to the park and get dinner ready, and Samuelson will emerge a few hours later feeling finished with her day's to-do list. If your partner gets home after dinner, ask him to oversee bedtime -- you'll fit in at least an hour of work before the kids yell "Mom!" And once they do, you're there for the call, with no rush hour to race through.
An omni-channel approach not only benefits consumers but also benefits business bottom line: Research suggests that customers spend more than double when purchasing through an omni-channel retailer as opposed to a single-channel retailer, and are often more loyal. This could be due to the ease of purchase and the wider availability of products.
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